A bank operations manager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating banking services.
His/her job description involves managing his/her banks operations team to deliver effective financial services to clients.
In order to achieve best results in due time, operations managers need to delegate duties to various team members, giving them specific tasks to accomplish for the overall success of bankingoperations.
The role of the operations manager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity.
The operations manager, who is directly answerable to the head of banking services, is also required as part of his/her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff.
He/she is also expected to give useful suggestions to the management on how to improve on the banks operation.
Operations managers are professionals with huge knowledge and experience gathered from several years of working in the banking sector.
Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
- Own all branch-banking objectives and overall branch supervision
- Review Suspense & Dummy accounts
- Ensure compliance with Banking rules, Regulations & Procedures
- Periodic review of progress vs. objectives
- Ensure clarity of Business objectives among staff.
Industry relevant production experience
- Ensure achievement of overall Branch Targets by generating business and cross sales
- Review vault register
Knowledge and experience in organizational effectiveness and operations management
Knowledge of business and management principles and practices
Knowledge of financial and accounting principles and practices
Knowledge of human resource principles and practices
Knowledge of project management principles and practices