Assists in the facilitation of training sessions and participates in user group meetings.
Acts as a liaison between application end-users and technical support.
Provides instruction, assistance, and support services to ERP System end-users.
Notifies ERP Vendor technical support of system issues.
Tests new system functionality, reports, and queries in test databases.
Reviews system records and provides information to the management on issues or concerns identified.
Utilizes knowledge of ERP Systems to assist in identifying processes and constructing process flows.
Assists in troubleshooting system problems.
Assists in ensuring that the end users have optimum use of the system.
Provides input into improving system reliability, availability and performance.
Provides management with reports as needed.