Location & Schedule
The position is based in Bangalore-India
EMEA and APAC shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays.
This is a fulltime, permanent position
As a member of the OCI Customer Operations Team you will
Own the life cycle management of Oracle cloud offerings from the time customer goes to purchase to the time they are provisioned
Support Oracle cloud services after provisioning
Be a primary contact point of Oracle customers and provide advice and assist on diverse customer situations and issues
Embrace change and be mindful that new challenges will come, both within the product and the company
Be a team player be willing to do what is required for the best of the user and the team
Drive to find solutions and be innovative in supporting the automation to provide the best customer experience
Obsess to broaden your knowledge of the business, the product, our department and our way of doing things
As a member of the OCI Customer Operations Team you are responsible for
Dealing with internal and external queries all via chat/email/tickets, SRs BUGS and JIRA
Identify bugs/technical issues that are raised by internal and Oracle customers and provide level one support to diagnose and resolve them
Collaborate and engage with various internal teams for faster resolution
Learning quickly to become an expert on Oracle cloud offerings and OCI
Working closely with other customer operations team globally as well as other departments in the company to enhance learning and provide help
Skillset/characteristics needed for the role
Knowledge of cloud services and understand SaaS, PaaS and IaaS
Knowledge of any cloud infrastructure
Ability to run and retrieve queries through SQL and knowledge of PYTHON
Understanding the way databases work with cloud applications is also a plus
Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint, and Electronic Mail
Networking concepts and Oracle products, Database, Java or any other Middleware or Infrastructure products will be an added advantage
Experience in Cloud Product Support or cloud lifecycle management will be an added advantage
BS degree or equivalent experience relevant to functional area. Suggested majors include Computer Science or Mathematics